DEI and Multicultural Marketing Are Not the Same Thing. And the Difference Is Costing You Money
May 5, 2026Camelo Communication Launches Latino Readiness Assessment Program
May 6, 2026The facts are clear. Hispanic consumers represent 19% of the U.S. population, over-index on digital engagement across nearly every major platform, and command $4.1 trillion in purchasing power.
By Wilson Camelo, President & CMO, Camelo Communication
Yet less than 1% of digital ad spend from U.S. online retailers goes to Spanish-language websites. If there's a bigger gap between opportunity and investment in American marketing right now, I haven't seen it.
This isn't a niche audience. This is one in five Americans and the fastest growing population segment in the U.S. today and for the next several decades. And in the digital space, where they're more engaged, more mobile-first, and more responsive to culturally relevant content than the general market, the organizations that figure this out have an enormous competitive advantage. The ones that don't are leaving growth on the table every single day.
The Opportunity, by the Numbers
Let's start with the data, because the data makes the best case:
- 28% of U.S. Latino adults are smartphone-dependent, meaning their phone is their primary internet access — up from 20% in 2023 (Pew Research Center, 2025). That's more than double the rate among white adults (13%). If your digital strategy isn't mobile-first, you're not reaching this audience.
- 62% of Hispanic adults use Instagram, compared to 45% of white adults. Hispanic adults also over-index on TikTok and WhatsApp (Pew Research Center, 2025).
- Hispanic audiences spend 8% of their total TV time streaming — almost 10 points above the national average of 46% (Nielsen, 2025).
- Hispanics spend 1% of their TV time on YouTube — 42% above the national average (LDC U.S. Latinos in Media Report, 2025).
- 70% of Hispanic consumers prefer ad-supported streaming over paid subscriptions — meaning they're more reachable through advertising than the general market.
- 64% of Hispanic consumers respond more positively to ads that represent them accurately, compared to 50% for the general population.
- Hispanic consumers are 40% more likely to buy when advertised to in Spanish.
- Despite all of this, Hispanic households receive 21% fewer ad impressions than their population share would suggest (Samba TV / Adweek, 2025).
Read those numbers again. This is an audience that is more digitally engaged, more responsive to advertising, and more likely to convert — and the industry is dramatically underinvesting in reaching them.
How Hispanic Consumers Use Digital Differently
Understanding the opportunity is one thing. Understanding the behavior is what separates effective strategy from wasted spend.
Mobile is everything. With 28% of Hispanic adults relying on smartphones as their primary internet device, your website, your landing pages, your forms, and your content need to be built for mobile first — not adapted for mobile as an afterthought. Page speed matters. Thumb-friendly navigation matters. Mobile-optimized video matters.
Social is where trust is built. Hispanic consumers don't just scroll social media — they engage. They share. They comment. They use platforms like WhatsApp to send content to family members. The recommendation culture in Hispanic communities is deeply social and deeply personal. Brands that show up authentically in social spaces earn trust that paid media alone can't buy.
Video dominates. Between YouTube over-indexing and the streaming numbers, Hispanic consumers are a video-first audience. Short-form content on TikTok and Reels, longer content on YouTube, and streaming ads on platforms like Peacock and Tubi — if your Hispanic digital strategy doesn't have video at its center, you're fighting with one hand behind your back.
Language is nuanced. This is where most organizations get it wrong. It's not as simple as "Spanish or English." The Hispanic market is bilingual and complex. Some consumers prefer Spanish. Some prefer English. Many switch between both depending on context. The right approach isn't about picking one language — it's about understanding your specific audience segments and meeting them where they are linguistically.
Platform-by-Platform: Where to Invest
YouTube — This is the single most important platform for reaching Hispanic audiences digitally. With 42% over-indexing and nearly 21% of Spanish-speaking audiences' TV time, YouTube is effectively a television channel for this demographic. And yet, nearly 96% of the small amount of Spanish-language digital spend goes to YouTube anyway — which means the opportunity is recognized but the total investment is still far too low.
Instagram — With 62% usage among Hispanic adults, Instagram is a primary discovery and engagement platform. Stories, Reels, and creator partnerships are particularly effective.
TikTok — Hispanic adults over-index here too, particularly younger demographics. The platform's algorithm also tends to surface culturally relevant content organically, which benefits brands that invest in authentic Hispanic-focused creative.
WhatsApp — Often overlooked by U.S. marketers, WhatsApp is the most-used messaging platform in Hispanic communities. It's where families communicate, where community information spreads, and where trusted content gets shared. It's not a traditional advertising platform, but it's a critical distribution channel for community-based marketing.
Streaming (ad-supported) — With 70% of Hispanic consumers choosing ad-supported tiers, platforms like Peacock, Tubi, Pluto, and YouTube TV offer premium video inventory at scale. This is especially relevant for healthcare organizations and government agencies running awareness campaigns.
The Most Common Mistakes
Translating instead of transcreating. Taking your English campaign and running it through translation is the most common and most expensive mistake in Hispanic digital marketing. The words might be accurate. The message won't be. Cultural context, humor, values, and emotional resonance don't translate — they have to be rebuilt.
Treating Hispanic consumers as a monolith. A Mexican American family in Texas and a Colombian American family in Florida have very different cultural references, media habits, and even language preferences. Effective Hispanic digital strategy requires segmentation within the Hispanic market, not just a single "Hispanic" bucket.
Under-investing relative to the opportunity. When Hispanic consumers represent 19% of the population and 23% of retail dollar growth, but receive less than 1% of digital ad spend on Spanish-language properties — the math doesn't work. Organizations that correct this imbalance see outsized returns because the competitive landscape is so thin.
Ignoring mobile optimization. With smartphone dependency at 28% and rising, a digital experience that isn't built for mobile is a digital experience that doesn't work for a significant portion of your Hispanic audience.
Building Your Hispanic Digital Strategy
Here's a practical framework:
- Start with audience intelligence. Who are the Hispanic segments most relevant to your organization? Where are they? What languages do they prefer? What platforms do they use? What cultural values drive their decisions? This research is the foundation everything else is built on.
- Invest in video-first content. YouTube and streaming should be centerpieces, not afterthoughts. Build creative that's designed for these platforms — not repurposed from other channels.
- Transcreate, don't translate. Work with partners who understand the culture, not just the language. Every piece of content should feel native to the audience, not adapted from something that was built for someone else.
- Build for mobile. Every touchpoint — ads, landing pages, forms, content — should be optimized for the device most of your Hispanic audience is using.
- Measure and iterate. Set KPIs specific to your Hispanic digital campaigns. Track them separately from your general market metrics. Optimize based on what the data tells you, not on assumptions.
The Hispanic digital consumer is not a future opportunity. They're a current one — growing faster than any other segment, more digitally engaged, and dramatically underserved by the advertising industry. The organizations that recognize this and invest accordingly will own the growth. The ones that don't will wonder where their market share went.
If you're ready to build a digital strategy that actually reaches the communities driving the American marketplace, let's start with your approach.
Frequently Asked Questions
How large is the Hispanic digital audience in the U.S.?
The U.S. Hispanic population represents approximately 65 million people — 19% of the total population. They over-index on digital engagement: 28% are smartphone-dependent for internet access, 62% use Instagram (vs. 45% of white adults), and they spend 55.8% of their TV time streaming (vs. 46% national average).
What platforms are most effective for reaching Hispanic consumers?
YouTube is the single most important platform, with Hispanic audiences spending 42% more time on it than the national average. Instagram (62% usage), TikTok, WhatsApp, and ad-supported streaming platforms (Tubi, Peacock, Pluto) are also highly effective.
Why is there a gap between Hispanic digital engagement and ad spend?
Despite representing 19% of the population and commanding $4.1 trillion in purchasing power, less than 1% of U.S. online retailer digital ad spend goes to Spanish-language websites. Hispanic households also receive 21% fewer ad impressions than their demographic share would suggest. This gap represents both a market failure and a significant opportunity for brands willing to invest.
Should I translate my existing digital campaigns for Hispanic audiences?
Translation alone is rarely effective. Transcreation — rebuilding the message with cultural context, emotional resonance, and linguistic nuance — consistently outperforms translated content. Hispanic consumers are 40% more likely to purchase when advertised to in a culturally relevant way.
What percentage of Hispanic consumers prefer Spanish-language content?
It varies by segment. The Hispanic market is bilingual and complex. Some consumers prefer Spanish, some prefer English, and many switch between both depending on context. Effective strategy requires understanding your specific audience segments rather than applying a one-size-fits-all language approach.